Terms of service

Overview

This website is operated by Oak & Ivory. Throughout the site, the terms “we,” “us,” and “our” refer to Oak & Ivory.

Oak & Ivory offers this website, including all information, products, services, and tools available through this site, conditioned upon your acceptance of these Terms of Service.

By visiting our website and/or purchasing a product from Oak & Ivory, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and users of the site.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website or purchase products through the site.

Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence or that you have provided consent for a minor dependent to use this website under your supervision.

You may not use our products or website for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other harmful materials through the website.

Violation of these Terms of Service may result in termination of your access to our services.

Products and Product Information

Oak & Ivory thoughtfully curates furniture, office décor, storage, workspace products, and related merchandise from trusted supplier and fulfillment partners.

We make reasonable efforts to display product descriptions, photographs, dimensions, colors, materials, and other product information accurately. However, colors and product appearance may vary depending on screen settings, lighting, manufacturing variations, and supplier-provided images.

Product specifications, availability, pricing, and descriptions may change without notice.

We reserve the right to discontinue products or limit product quantities at any time.

Customers are responsible for reviewing product dimensions, specifications, materials, and other product details before completing a purchase.

Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices are subject to change without notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies. If an error affects an order you have already placed, we may contact you regarding available options, including cancellation and a refund when appropriate.

Payment must be successfully authorized before an order can be processed.

Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, product availability, or incorrect product information.

If an order is canceled after payment has been processed, an appropriate refund will be issued to the original payment method.

Orders may be fulfilled and shipped by third-party supplier and fulfillment partners.

Products within the same order may be shipped separately and may arrive at different times.

Shipping and Delivery

Shipping and delivery estimates are provided for informational purposes and may vary depending on the product, fulfillment partner, destination, carrier, and other circumstances.

Customers are responsible for providing complete and accurate shipping information at checkout.

Oak & Ivory is not responsible for delays caused by incorrect customer-provided information, carrier disruptions, severe weather, or circumstances outside our reasonable control.

If a significant shipping delay affects your order, Oak & Ivory will communicate available options as required by applicable law.

Please review our Shipping Policy for additional information regarding processing, delivery, and shipping requirements.

Returns and Refunds

Returns, refunds, damaged merchandise, defective products, and incorrect items are handled according to the Oak & Ivory Refund & Return Policy.

Because products may be fulfilled by different supplier partners, return eligibility, instructions, shipping costs, and applicable fees may vary by product.

Customers must contact Oak & Ivory before returning merchandise.

Please review our Refund & Return Policy before completing your purchase.

Furniture and Product Assembly

Some products may require assembly.

Customers are responsible for following all manufacturer-provided assembly, care, installation, and safety instructions.

Oak & Ivory is not responsible for damage resulting from improper assembly, installation, modification, misuse, or failure to follow product instructions, except where responsibility cannot legally be excluded.

If a product arrives damaged, defective, or with missing components, please contact Oak & Ivory promptly.

Accuracy of Information

We make reasonable efforts to ensure that information presented on this website is accurate and current.

Occasionally, the website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, availability, or other information.

We reserve the right to correct errors and update information when appropriate.

Third-Party Services and Fulfillment Partners

Certain products, services, technology, or website features may be provided through third parties.

Oak & Ivory may work with supplier, fulfillment, shipping, payment, and technology partners to operate our business and fulfill customer orders.

The use of third-party services may also be subject to the applicable third party's terms and policies.

Intellectual Property

All original Oak & Ivory branding, logos, website copy, graphics, designs, and other original content are owned by or licensed to Oak & Ivory and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, sell, or exploit Oak & Ivory's original content without prior written permission.

Product photographs, trademarks, and other materials provided by supplier or brand partners remain the property of their respective owners.

Prohibited Uses

You may not use this website or its content for unlawful purposes, fraudulent activity, infringement of intellectual property rights, transmission of malicious code, unauthorized collection of personal information, interference with website security, or other activities that violate applicable laws or these Terms of Service.

Disclaimer of Warranties

We strive to provide accurate information and a reliable shopping experience.

To the extent permitted by applicable law, the website and services are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms of Service limits warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Oak & Ivory will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or products purchased through the website.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Oak & Ivory harmless from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms of Service, or infringement of the rights of another party.

Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect.

Changes to These Terms

We reserve the right to update or modify these Terms of Service by posting changes to this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service to the extent permitted by applicable law.

Governing Law

These Terms of Service are governed by the laws applicable to Oak & Ivory's principal place of business and applicable United States law, without limiting any consumer rights provided by applicable law.